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Sleep.com App FAQs
Sleep.com App FAQs
How it Works
What is the Sleep.com app?
What does it mean to be powered by SleepScore?
How is my SleepScore calculated?
How does the Sleep.com app track my sleep?
How does the Sleep.com app use my phone’s speakers and microphone to track my sleep?
How does the Sleep.com app compare to other sleep tracking apps?
How does the Sleep.com app compare to other sleep tracking products?
How does the Sleep.com app help me improve my sleep?
Setup
How do I set up my smartphone to accurately track my sleep?
Why is it important to position my smartphone correctly?
How do I know where the speakers and microphone are located on my smartphone?
Can I keep my smartphone case on while tracking?
Why does my smartphone need to be facing up?
Sleep Sessions
Can the Sleep.com app track two people at the same time?
Will my app track my sleep properly if there’s someone else in my room?
Can there be two sleep sessions in progress in the same room at the same time?
Does the Sleep.com app work while I’m using a CPAP?
When should I start and stop my sleep session?
Should I be concerned if I hear a noise from my smartphone when I start a sleep session?
Features & Functionality
Will the Sleep.com app work when my smartphone screen is locked?
Why do I need to charge my smartphone during a sleep session?
Can I use my smartphone while I'm tracking a sleep session?
Why does the app pause when I pick up my phone?
Can I listen to music on my smartphone while I’m tracking my sleep?
What happens to my sleep record when the time changes?
What is the Breathing Rate feature?
What is considered a healthy average breathing rate?
Sonar
Is sonar safe for sleep tracking?
Which sound frequencies are used for sleep tracking?
Can I hear the sonar signals while my sleep is being tracked?
Can pets hear the sonar signals used in the Sleep.com app?
SleepScore Max
What is SleepScore Max?
What is the difference between the Sleep.com app and SleepScore Max?
Which is more accurate, the Sleep.com app or SleepScore Max?
Can I use the Sleep.com app and SleepScore Max to track my sleep at the same time?
Support
How does the Sleep.com app protect my privacy?
Why should I upgrade to a Premium subscription?
How do I view, change, or cancel my Premium subscription?
Which smartphones does the Sleep.com app support?
What is the Android Early Access Program?
How can I join the Android Early Access Program?
What features will be available when I participate in the Android Early Access Program?
How long does the Android Early Access Program last?
What happens when the Early Access Program ends for my device?
Troubleshooting
What should I do if my SleepScore™ doesn’t seem accurate?
What can interfere with my sleep recording throughout the night?
Do television sounds interfere with the accuracy of my sleep tracking?
Do electronic devices interfere with the accuracy of my sleep tracking?
Do bed covers, pillows, or other bedding interfere with the accuracy of my sleep tracking?
Will air conditioning or an electric fan interfere with the accuracy of my sleep tracking?
What should I do if my sleep record shows periods of no signal?
What should I do if my SleepScore is zero?